After purchasing this product through Amazon, and being really happy with the product and deliveries, it stopped becoming available. I then had to purchase directly through Truepaws. I wasn't told when the product was despatched, so my delivery sat at the end of a 80m long drive for a few hours slowly defrosting. As the food was partially defrosted, I was not happy feeding it to my cats. I contacted Truepaws TWICE about this and have not had any response. They have lost a customer, I have now purchased raw food from a different company. This could have been avoided if Truepaws had responded to my emails.