Privacy Policy

   At TruePaws Raw Foods we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, https://truepawsrawfoods.co.uk/, or interact with us in any other way.

1. Information We Collect

We collect different types of information in order to provide and improve our services to you. The information we collect includes:

• Personal Information: When you make a purchase or attempt to make a purchase through our site, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Order Information: Details related to your purchase, including items purchased, price, and shipping information.

• Device Information: We automatically collect certain information about your device when you visit our site. This includes your IP address, browser type, device type, operating system, and referring URLs. We may also collect information about how you interact with our site, including what pages you visit and for how long.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, gather analytics, and track your shopping cart contents.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including managing payments, shipping, and providing you with order confirmations and invoices.

• Communicate with you regarding your purchase, inquiries, promotions, and new products.

• Provide personalized recommendations and improve the functionality of our website, based on your preferences and past interactions.

• Monitor site performance and detect potential risks or fraud.

• Comply with legal obligations and for other legitimate business purposes.

3. Sharing Your Information

We may share your personal information with:

• Third-Party Service Providers: We work with trusted third-party providers to help fulfill orders, process payments, deliver packages, and provide website hosting, analytics, and marketing services.

• Legal Compliance: We may disclose your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information.

• Business Transfers: In the unlikely event that we undergo a merger, acquisition, or sale of some or all of our assets, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You may request correction of inaccurate or incomplete personal information.

• Deletion: You can request the deletion of your personal information, subject to legal requirements for retaining certain data.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us directly.

To exercise any of these rights, please contact us at sales@truepawsrawfoods.co.uk

5. Security of Your Information

We take reasonable measures to protect the security of your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee its absolute security.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to provide a personalized experience and to analyze site performance. You can set your browser to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect your ability to use some features of our site.

7. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information without parental consent, we will take steps to delete it as soon as possible.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with the effective date updated.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us using the details below:

TruePaws Raw Foods
Email: sales@truepawsrawfoods.co.uk
Phone: +447940736853
Address: 258-260 Katherine street, Ashton Under Lyne, United Kingdom  OL6 7BA