FaQs
Frequently Asked Questions (FAQs)
1. What is TruePaws Raw Foods?
TruePaws Raw Foods is a premium raw pet food provider dedicated to delivering high-quality, nutritious, and all-natural raw meals for your pets. Our mission is to promote healthier and happier lives for pets by offering biologically appropriate diets that are free from artificial additives, preservatives, and fillers.
2. What are the benefits of feeding my pet raw food?
Raw feeding can offer a range of benefits, including:
- Improved coat condition and shinier fur
- Healthier skin
- Increased energy levels
- Better digestion and smaller, less odorous stools
- Healthier teeth and gums
- Enhanced immune system support
3. Is raw food safe for my pet?
Yes! When handled correctly, raw food is completely safe for pets. We use high-quality, human-grade meats that are frozen to maintain freshness and reduce the risk of harmful bacteria. Always ensure proper storage and hygiene when feeding raw food to your pet, such as washing your hands and their bowls after each meal.
4. How should I store TruePaws Raw Foods?
Our raw pet food is delivered frozen and should be stored in your freezer until ready to use. You can thaw the food in the fridge 24-48 hours before serving, and it will stay fresh in the refrigerator for up to 3 days. Do not refreeze thawed food.
5. How do I transition my pet to a raw food diet?
Transitioning to raw should be gradual. We recommend mixing small amounts of raw food into your pet’s current diet, slowly increasing the portion over a period of 7-10 days. This allows your pet’s digestive system to adjust to the new food. Monitor their stools and overall energy levels during the transition period.
6. How much should I feed my pet?
The amount of food your pet requires depends on their size, age, activity level, and weight. A general guideline is to feed 2-3% of your pet’s ideal body weight per day. For example:
- A 10kg dog would need 200-300g of raw food daily. For more precise feeding recommendations, feel free to consult with your vet or contact us for assistance.
7. Can I mix raw food with kibble or cooked food?
It’s best to feed raw food separately from kibble or cooked food because they digest at different rates. If you need to feed both, we recommend feeding raw food in one meal and kibble/cooked food in another, ensuring there’s adequate time between meals.
8. Are the ingredients in your raw food locally sourced?
Yes, we are committed to sourcing our ingredients from trusted, ethical, and local suppliers to ensure the highest quality of meat and produce. Our food is made from human-grade ingredients that provide optimal nutrition for pets.
9. Do you offer a variety of proteins in your raw food?
Absolutely! We provide a range of protein options, including chicken, beef, lamb, turkey, and fish, so you can vary your pet’s diet and cater to their individual preferences or dietary needs. Rotating proteins is beneficial for providing a balanced nutrient profile.
10. What if my pet has allergies or dietary restrictions?
If your pet has known allergies or dietary restrictions, please reach out to us! We offer single-protein options and can help guide you in choosing the right meals for your pet’s specific needs.
11. Do you ship nationwide?
Yes, we offer shipping across the UK. All orders are shipped frozen with insulated packaging to ensure they remain fresh upon arrival. You can expect your order to arrive within 1-3 business days.
12. How is my order packaged for delivery?
Your order is carefully packed in insulated, eco-friendly packaging with ice packs to keep the food frozen during transit. Please ensure someone is available to receive and refrigerate or freeze the items as soon as they arrive.
13. What is your return and exchange policy?
For hygiene and safety reasons, we cannot accept returns on raw food. However, if there are any issues with your order, such as receiving the wrong item or damaged goods, please contact us within 24 hours of delivery, and we will work to resolve the issue through an exchange or refund. For more details, visit our Returns and Exchange Policy.
14. How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information so you can monitor its journey and estimated delivery time.
15. Can I customize my order or set up a subscription?
Yes! We offer customizable meal plans to suit your pet’s needs, and you can set up a subscription service for automatic deliveries at your preferred frequency. This ensures you never run out of fresh food for your pet.
16. How can I contact you if I have more questions?
Feel free to reach out to us at any time! You can email us at sales@truepawsrawfoods.co.uk or use the contact form on our website. We’re here to help with any questions or concerns you may have.
